Refund Policy

At Clean State Co, customer satisfaction is our priority. If you’re not completely happy with the service provided, please contact us and we’ll do our best to resolve the issue.

1. Service Refunds

Refunds are only considered under the following conditions:

You notify us of a major issue within 24 hours of service completion.
The service was not delivered as booked (e.g., wrong date, incomplete clean).
You cancel your booking at least 24 hours in advance.

In these cases, we may offer a full or partial refund, or provide a re-clean free of charge, at our discretion.

2. Non-Refundable Situations

We do not offer refunds for:

Same-day cancellations or no-shows
Issues reported more than 24 hours after service completion
Areas or items not included in the original booking
Pre-existing damage or cleaning challenges that were not disclosed

3. Processing Refunds

If approved, refunds are processed within 7 business days to the original payment method. Bank transfer refunds may take slightly longer depending on your provider.

4. Contact Us

If you’d like to request a refund or re-clean, please contact us within 24 hours of your service:

📧 info@cleanstateco.ae